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Monat Shampoo Complaints

The South-Florida based hair care company, Monat Global Corp, has been in recent news after hundreds of consumers voiced complaints of severe scalp stores, breakage and excessive hair loss.  Reports indicate that users noticed an extreme difference after they started using the product.  Monat also makes men’s and junior product lines, and many have reported that their children have experienced hair loss and scalp sores as well.

Monat uses multi-level marketing and independent dealers to sell their product – claiming a profit of $200 million in 2017 alone through such marketing.  Social media has also played a key factor in the brand’s success.  Unfortunately, there have been recent lawsuits accusing Monat of fraud and deception, and ultimately being a pyramid scheme.

The FDA has been in the process of reviewing reports from August 2, 2017 to March 9, 2018.  So far, more than 500 complaints have been filed with the BBB against Monat.  Such lawsuits have stated that products use various harsh chemicals and human allergens.  Even though the company uses natural and sustainable ingredients, they have also indicated that some people will experience negative results and should stop using the product.

Monat sent a letter to their consumers instructing those who experience negative reactions to speak to their Market Partner (Monat independent sales reps) to obtain an intake form.  Monat is also encouraging contacting their customer service.  While the investigation is still ongoing, it is necessary to warn of the product’s potential negative reactions already experienced by many.  Monat continues to stand by their products, stating that any reputable lab will say that there are no ingredients in the product that would cause such a negative reaction in a large population.  However, Monat has also been accused of using strong-arm legal tactics to refute such negative claims.  In response, the company claims that they do so to protect themselves from defamation.

Natural and healthy products have been the rage in recent years, so products featuring such marketing are oftentimes held to a high standard – but natural is not always risk-free.  If you or someone you know are using Monat products, we suggest being mindful of the current lawsuits and ongoing investigations.  While these products may be natural and sustainable, the many complaints and lawsuits cannot be ignored.